Emotional intelligence involves being gracious with words, calm with provocative situations, tolerant with chaotic behaviours, patient in times of social, economic, and psychological pressures and undaunted in the face of rudeness. Below are some guides on how to be emotionally intelligent in dealing with rudeness:
- Never mind the rudeness rather uphold your self respect
- Do not revenge or talk back
- Resist the temptation to correct the ill manner
- Remember "silence is golden"
- Model the right conduct by remaining calm and polite in your response if the need arises.
- Walk away if you can else regulate your response.
Live up to the stand posited by Dr. Travis Bradberry in his book "Emotional Intelligence 2.0" that "people with high emotional quotients balance good manners, empathy and kindness with the ability to assert themselves and establish boundaries" Thus, it is crucial to grow our emotional skills in order to become transformative in our personal and professional development.
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you're so on point,a balanced combination of emotional quotient social quotient and change quotient, determine a good leader and effective manager, more so with some good notch of intelligent quotient. with this you'll transform good, to great & amazing organisation.
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